Tesco Delivery - or not

Really BAD service from Tesco today.

Delivery date was picked weeks ago and those tasty Tesco treats ordered - until this morning - what a farce.

A man rings up - "About your TESCO grocery delivery today..."

Me: Yep

Tesco Man: "It's been cancelled"

Me: Why

Tesco Man; "Snow - all deliveries cancelled if you want to re-book cal the call centre Sorry - bye"

Um wait a minute Tesco's I don't have a car and the whole idea of ordering is so I don't waste time in supermarkets.

Called the call centre o 0845 7225533

Me: I'd like to re-book my delivery from Tesco's

Tesco Call Centre : "You can't "

Me: The man on the phone says I can

Tesco; "He's wrong - you can pick up in-store - he should have said that - was it a Christmas order ?"

Me: Yes

Tesco: "Oh sorry we can't deliver until after Christmas - due to the weather"

Me: But there's only a little snow - traffic is going past my house I live in a town not Exmoor so the roads are clear

Tesco: "Um OK I'll call the store, I'll ring you back"

Rings back

Tesco: "Um no - all deliveries are cancelled - but you can pick up in store the manager has decided to cancel"

Me: But there's clear roads

Tesco: "No sorry no deliveries going out no-one can get out of the store"

Me: So you say I can go to Tesco's if I can go to the store why can't they come to me ?

Tesco: "Good point, but the weathers bad 130 orders to go out but only 40 going out"

Me: So some are going out then ?

Tesco: "No I didn't say that and I admit the store didn't say that no-one can get out of the store I sort of made that up"

Me: So if I go and get you will compensate me as we have a contract for you to deliver ?

Tesco: "Yes we can refund the delivery costs and give you some Tesco vouchers - but it may be difficult to get to the store"

Me: £5 ?

Tesco: "No a bit more than that £20"

Me: I'll call a local taxi company using the other phone. ( So I call the taxi company)

Me: Taxi company says no problem - bit busy call back later

Tesco: "Um oh - so you can get there "

Me: "Yes but a taxi to Tesco will cost me - I want compensation not vouchers"

Tesco: "Oh I'll ask..... OK we will give you £25.00 off the order"

Me: OK I'll arrange a taxi

Tesco: "You have to confirm as we need to pick your order"

Me: OK - I'll call back

So it goes on - booked a taxi, called again to say I was coming over . When I got there it was all ready ( a rather sheepish Tesco man ) and guess what NO SNOW, CLEAR ROADS.

The store, I guess you wondering which one , is TESCO BARNSTAPLE

I spend a lot of money over the year with Tesco's I'll go somewhere else now - its not much but multiplied by a few thousand angry customers that' s a lot of money

Shame on Tesco's - just don't shop there